Items marked with a * are special order. Typical delivery time for special order items is 6-8 weeks, except during the August holiday period when our Italian suppliers take a month off. Then the delivery time can be approximately 10 weeks.
Here is the process:
-Advise us of what you would like to special order and we will get back to you with an estimated delivery date.
-If that is acceptable to you, we require a 50% deposit.
-If the delivery is within the original estimated delivery date, we cannot accept a cancellation. When we ship your order we will charge your c/card the remaining 50%.
-If the delivery is going to be longer than the approximate delivery quoted, we will advise you and you can decide if you wish to leave the order “open” or if you with to cancel. If you decide to cancel we will refund the entire deposit.
In our experience, communication is the key to a successful special order process and we will make sure you are kept up-to-date.